Frequently Asked Questions
Everything you need to know about our sustainable bamboo essentials.
What makes bamboo underwear better than cotton?
Bamboo fabric is naturally moisture-wicking, antibacterial, and more breathable than cotton. It is also significantly softer and more sustainable, requiring less water and no pesticides to grow.
How should I care for my bamboo garments?
To maintain the softness and longevity of your underwear, we recommend machine washing on a cold, gentle cycle and air drying. Avoid using bleach or fabric softeners.
What is your return policy on underwear?
For hygiene reasons, we can only accept returns on unopened and unworn items in their original packaging within 30 days of purchase. Our 'First Pair Guarantee' allows you to try one pair, and if you don't love it, we will issue a refund or exchange without needing a return.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 10-21 business days.
Are your dyes and manufacturing processes eco-friendly?
Yes, we use Oeko-Tex certified non-toxic dyes and partner with factories that utilize closed-loop systems to recycle water and minimize chemical waste.
How do I know which size to choose?
Please refer to our comprehensive Size Guide located on each product page. Our bamboo fabric has a high degree of stretch, so if you are between sizes, we recommend sizing down for a snug fit or up for a more relaxed feel.